FAQ

Frequently Asked Questions

Frequently Asked Questions about Captain Nemo

Should you have any questions that are not answered here, please don't hesitate to contact technical support.



Captain Nemo for Windows 95 to Windows 10

Captain Nemo doesn't see my Novell/NTFS/Linux/XFS Partition
Which Novell/NTFS/Linux versions does Captain Nemo support?
Can I write to a Novell/NTFS/Linux drive with Captain Nemo?
While mounting/copying a drive with Captain Nemo I get a runtime error.
While copying Linux files I get the message "File already exists...".
Does Captain Nemo support compressed files/long file names?
Mounting a Novell/NTFS/Linux drive with Captain Nemo takes hours...
Why should I register Captain Nemo?
If I want to use the DOS version do I have to register again?
Do I have to pay for updates?
Do you offer any rebates?


Captain Nemo for DOS

The above questions and answers apply also to Captain Nemo for DOS, with the exception that the DOS version only supports Novell Netware.




Q. Captain Nemo doesn't see my Novell/NTFS/Linux/XFS Partition...

A. Make sure that the foreign drive is jumpered correctly and that is was detected by the BIOS.

You must have administrator rights to access the partitions. In Vista or above, User Access Control (UAC) must be switched off or you right-click the program icon and choose "Run as Administrator".

Refer to the products page to determine whether your drive's file system is supported by Captain Nemo.

The software relies on an intact file structure, e.g. if your drive had any problems in a server environment recently, Captain Nemo most likely will also not be able to mount the drive. If all the above doesn't apply to your drive, please contact our Technical Support Department, we will try to help.

Top


Q. Which Novell/NTFS/Linux versions does Captain Nemo support?

A. Captain Nemo supports Novell Netware 3.xx, 4.xx and 5.xx, Windows NTFS, and Linux EXT2/EXT3/EXT4, and XFS.

Top


Q. Can I write to a Novell/NTFS/Linux drive with Captain Nemo?

A. No, we find it too dangerous to allow write access to the foreign partitions, therefore the Novell/NTFS/Linux file systems are read only.

Top


Q. While mounting/copying a drive with Captain Nemo I get a runtime error.

A. We are always very interested in runtime errors! Please write down the error no. and email it to us at support@runtime.org along with your system configuration and a description of what you were doing when the error occurred. We will try to solve the problem.

Top


Q. While copying Linux files I get the message "File already exists...".

A. The Linux file system features upper and lower case file names. It might happen that the first "file" is copied to the Windows file system and the second "FILE" is also copied over. Windows doesn't distinguish between lower and upper case therefore in windows these files are exactley the same file.

Top


Q. Does Captain Nemo support compressed files/long file names?

A. Yes, versions 3.10 and up now can handle compressed files and long file names.

Top


Q. Mounting a Novell/NTFS/Linux drive with Captain Nemo takes hours...

A. Mounting time can vary, depending on the size of the drive. But hours are not normal. Captain Nemo is supposed to mount the foreign drives in minutes not hours. If you are using the Windows version of Captain Nemo to mount a Novell drive, try the DOS version, this sometimes helps. Otherwise please contact our Technical Support Department and we will gladly try to assist you.

Top


Q. Why should I register Captain Nemo?

A. The shareware version of Captain Nemo allows you to see the files on your Novell/NTFS/Linux drive. In order to copy these files to a Windows or DOS computer you have to register the software. Registered users are also eligible for free updates and technical support.

Top


Q. If I want to use the DOS version do I have to register again?

A. No, you don't have to register again. No matter which version you register - the Windows or the DOS version of Captain Nemo - the license key is valid for both.

Top


Q. Do I have to pay for updates?

A. No, updates of Captain Nemo are always free for registered users. You can download the latest version on our website and register it with your license key.

Top


Q. Do you offer any rebates?

A. Yes, we offer rebates for everyone purchasing two or more copies of our software. Just contact us by e-mail or phone to learn about our current rebate conditions.

Top