Step-by-Step Solutions for Common Problems.

How to check the quality of the recovery before purchasing 

Before you purchase the license key we recommend that you check the quality of the recovered files in the last step of the recovery process.  

Although in most cases what you see is what you get, it can happen - especially when files were heavily fragmented - that GetDataBack displays the file names correctly in the recovery tree, but when you open the files they are not useable.  

In order to make sure that the file contents are alright, select the file in the final step of the recovery and double-click or press F3 or ENTER to call the build-in file viewer. The viewer is able to display the file content for various file types (.txt, .doc, .bmp, jpg), where the file type is not supported the file content will be shown in hexadecimal format. Or right-click->Open the file to open it in its original application.  

Whenever you are unsure about the quality of the recovered files, just send us an email.