Technical Support Options

Technical Support

We offer free before-and-after purchase technical support for our programs GetDataBack, DiskExplorer, RAID Reconstructor and Captain Nemo. If you use our software commercially for more than one data recovery, purchase of additional support time may be necessary.


How-to-Information on data recover, drive imaging, forensic tools, etc. Learn more

Software Documentation

Get documentation, video and help files on our software products. Learn more

Software FAQs

Get answers to your questions for our most popular software products. Learn more

Resend License Key

Have your product license key resent to your email address. Learn more

Contact Technical Support

Contact Runtime Software's technical support team. Contact us

Data Recoverability Scenarios

Are the files still recoverable? Should I pursue data recovery? Learn more


Additional Technical Support Information

Free Updates

Registered users of GetDataBack, DiskExplorer, RAID Reconstructor and Captain Nemo are entitled to free updates for the life of the product. Just download the new version of the program from our website and register it with the license key you got.

Contact Tech Support

When contacting Technical Support, please help us by including the name and version no. of the program you are using, any error messages and error no. you are getting while running the program, and how we can contact you.

RAID Support

If you are having trouble finding your RAID's parameters, our RaidProbe service might be an option for you.

DriveImage XML Support

There is no support for the free Private Edition. The buyer of the Commercial Edition gets free support for one year for the number of support incidences specified at the time of purchase.

Privacy Statement & Refund Policy

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