Technical Support Options

Technical Support

We offer free before-and-after purchase technical support for our programs GetDataBack, DiskExplorer, RAID Reconstructor, Captain Nemo, NAS Data Recovery, and RAID Recovery for Windows. If you use our software commercially for more than one data recovery, the purchase of additional licenses or support time may be necessary. 

Software Documentation

Get documentation, video, and help files on our software products.


How-to information on data recovery, drive imaging, forensic tools, etc.

Contact Technical Support

Contact Runtime Software's technical support team. 

Software FAQs

Get answers to your questions for our most popular software products.

Resend License Key

Have your product license key resent to your email address

Data Recoverability Scenarios

Are the files still recoverable? Should I pursue data recovery?

Free Updates 

Licensed users can download a new program version and activate it with the existing license.

RAID Support

If you are having trouble finding your RAID's parameters, our RaidProbe service might be right for you.

DriveImage XML Support

There is no support for the free Private Edition. 

Privacy Statement & Refund Policy

Get answers about our policies.

A Typical Data Recovery

Read this short article about performing a typical data recovery.

Testimonials & Reviews

What our customers and the press say.


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