Recovery Services

RaidProbe - Finding the RAID Parameters.

RaidProbe Service

Let us find the correct RAID parameters for you

A RaidProbe can be taken if you do not find your RAID's correct parameters with RAID Reconstructor or if you simply do not have the time to work through RAID Reconstructor yourself.

Take advantage of our experience. Since intruduction of the RaidProbe service we have helped recover over 500 RAID systems.

If your RAID is recoverable, we will find the parameters!

Here is how it works: RAID Reconstructor will create a probe of your RAID drives which you would send to us by FTP or upload to our server. This probe contains statistical data and file names only. It usually does not contain any file contents.

We will analyze this probe and attempt to find the parameters for you, usually within 24 hours. Don't hesitate to contact us at support@runtime.org if you have further questions.

This is a manual service which we charge $299 for. You will only be charged if we find the parameters. To initiate a RaidProbe now, go to our order page and select the "RaidProbe" service.

What you will get back

Once we determined the RAID parameters, usually within 24 hours, we will send you the following information:

  • Plain English information detailing your RAID's kind, block size, start sector, drive order, rotation.
  • A virtual image file (.vim file) containing a ready-to-use formal description of your RAID. You can use this .vim file to mount the RAID in Captain Nemo or GetDataBack, or to create a physical image for third-party processing.
  • Detailed instructions on how to proceed.
Supported Systems
  • Windows NTFS
  • Linux EXTFS2/EXTFS3
  • Linux XFS
  • Mac HFS+
  • Work stations
  • Servers
  • NAS, such as Buffalo Terastation and others
  • SAS
  • RAID-0, RAID-3, RAID-5, RAID-6, RAID-10, RAID-50, Compaq RAIDs
  • Software RAIDs
  • Hardware RAIDs.
Instructions

1. Hook up all RAID members, including eventual hot spares, to your machine and make sure physical access to the individual drives is granted. Verify this in Windows Disk Management. If any of your drives has physical problems you should make an image of that drive first. You can mix physical drives and images.

2. If you have not yet done so, download and install RAID Reconstructor.

3. Set the RAID type and the number of drives. If you do not know the actual kind of RAID, enter RAID-0. If you do not know that actual number of drives enter the number of drives you have at hand.

4. Click on "Open drives", then click on "Tools->Create RAID probe". Follow the on-screen instructions.

5. Order the RaidProbe service and upload the file raidprobe.zip (and raidprobe.001, raidprobe.002, etc., if applicable).

Other RAID recovery options