Recovery Services

RaidProbe — Finding the RAID Parameters.

RaidProbe Service

Let us find the correct RAID parameters for you! 

A RaidProbe can be taken if you do not find your RAID's correct parameters with RAID Reconstructor or do not have the time to work through RAID Reconstructor yourself.

Please take advantage of our experience. Since the introduction of the RaidProbe service, we have helped recover over 500 RAID systems.

If your RAID is recoverable, we will find its parameters!

Here is how it works: RAID Reconstructor will create a probe of your RAID drives, which you would send to us by FTP or upload to our server. This probe contains statistical data and file names only. It usually does not contain any file contents.

We will analyze this probe and attempt to find the parameters for you, usually within 24 hours. Don't hesitate to contact us at support@runtime.org if you have further questions.

We will charge $299 for this manual service if we find the parameters. It is free if the RAID is not recoverable. To initiate a RaidProbe now, go to our order page and select the "RaidProbe" service.

What you will get back

Once we determined the RAID parameters, usually within 24 hours, we will send you the following information:

  • Plain English information detailing kind, block size, start sector, drive order, and rotation of your RAID.

  • A virtual image file (.vim file) containing a ready-to-use formal description of your RAID. You can use this .vim file directly to mount the RAID in Captain Nemo or GetDataBack. You can also create a physical image for third-party processing.

  • Detailed instructions on how to proceed.

Supported Systems

  • Windows NTFS

  • Linux EXT

  • Linux XFS

  • Mac HFS+, APFS

  • Work stations

  • Servers

  • NAS (Network Attached Storage)

  • DAS (Direct-Attached Storage)

  • RAID-0, RAID-3, RAID-5, RAID-6, RAID-10, RAID-50, Compaq RAIDs

  • Software RAIDs

  • Hardware RAIDs

Instructions For Creating a RaidProbe

  • 1.  Hook up all RAID members, including eventual hot spares, to your machine and make sure physical access to the individual drives is granted. Verify this in Windows Disk Management. If any of your drives have physical problems, you should make an image of that drive first. You can mix physical drives and images.

  • 2.  If you have not yet done so, download and install RAID Reconstructor.

  • 3.  Set the RAID type and the number of drives you have at hand. If you do not know the actual kind of RAID, enter RAID-0.

  • 4.  Click on "Open drives", then click on "Tools->Create RAID probe". Follow the on-screen instructions.

  • 5.  Order the RaidProbe service and upload the file raidprobe.zip (and raidprobe.001, raidprobe.002, etc., if applicable).

Other RAID recovery options

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